Golden Hill earns an Auto Trader Highly Rated customer service award 2019

Posted by Chris McMahon - Wednesday, 17 Jul 2019

We are pleased to announce that Golden Hill Garage has earned an Auto Trader Highly Rated customer service award for 2019.

Our customers have spoken and have consistently recognised the excellent customer experience by rating our dealership highly on Auto Trader.

Each year Autotrader identifies those retailers who truly excel in customer service and meet a strict criteria, namely;

  • A high volume of recent reviews on Auto Trader
  • A high overall review rating on Auto Trader
  • Regular engagement with customer reviews by replying to them

By monitoring these elements Auto Trader is able to identify the best performers for customer satisfaction on its network and celebrate the success with an exclusive Auto Trader Highly Rated award.

Richard Smith, Golden Hill Garage, Managing Director commented "In today's cut and thrust motors market it gives me great pleasure to be recognised not only by Auto Trader but by our customers, who have made the effort to share their positive experience of dealing with Golden Hill Garage with other people. It also gives me great pleasure in thanking and giving a commendation to the hard working staff at Golden Hill Garage for their efforts in achieving this award"

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Customer Reviews


Brilliant experience with Golden hill, Jonathan picked up my original enquiry about delivery via email. I’m based 5 hours away from the garage but seen the car online, Jonathan gave me all the information I needed as well as pictures and videos of the vehicle. I didn’t feel any pressure he was just genuinely helpful. I paid deposit over the phone that day and arranged delivery which was a week later, before delivery he still kept in contact telling me how the car had done in its 60 point check which was really reassuring. Very happy customer and would definitely recommend Golden Hill Garage.

Great Garage


I dealt with Johnathan and he was very helpful and accommodating! Will definitely come back again

Antonia Tucker


Very knowledgeable and great customer service. I was nervous as I wanted to purchase an automatic but had never driven one before. The test drive was handled with a lot of care and the team were not pushy at all. I also got a great deal trading in my then manual car. I will be taking my current car (bought from Golden Hill) back there for its MOT and service when the time comes!

Couldn’t recommend enough


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Our Partners

HPi Driveaway 5 Day Insurance
Close Brothers Motor Finance
Supagard Paint and Fabric Protection
Motor Codes - Peace of mind for motorists
IMI - Institute of the Motor Industry
Awards

Richter Limited, trading as Golden Hill Garage, is a secondary credit broker and not a lender and is authorised and regulated by the Financial Conduct Authority, FRN: 651355. It can introduce you to a limited number of lenders and typically receives a fixed commission from the chosen lender for doing so. The commission is calculated by reference to the vehicle model or amount you borrow and does not affect the interest charged on the agreement, all of which are set by the lender.